Shipping

1. Where does Baken ship to?

We currently deliver to Australia, Hong Kong, Malaysia, Philippines, Singapore. We are working on sending bacon love to the world so do check our website for updates, and tag us on our socials at Instagram, Facebook & LinkedIn, if you want to see Baken in your country!

2. How long is the shipping time?

Depending on your country, it can take between 2 to 8 business days after you receive an order confirmation. Due to the Covid-19 situation, there may be some delays in deliveries.

Estimated shipping time:

• Australia: 3 - 7 business days
• Hong Kong: 3 - 5 business days
• Singapore: 1 - 3 business days

Philippines:

• NCR: 1 - 2 business days
  NCR Same Day Delivery: All orders placed before 1:00 PM, should arrive by 8:00 PM.
• Luzon: 4 - 6 business days
• Visayas: 6 - 8 business days
• Mindanao: 6 - 8 business days

Malaysia:

• Peninsular: 1 - 3 business days
• East Malaysia: 3 - 7 business days

3. When will you ship my order?

Once you place an order, we will process it and ship it out.

Processing time takes 1 to 2 business days, and orders placed after 4pm GMT (in Philippines), 6pm (for the rest of the world) are processed on the next business day. Orders that fall on Sundays & public holidays are processed on the next business day.

Once we have processed your order, you will receive a confirmation shipping notification email with your order tracking number. For the Philippines, you will receive an SMS notification with your order tracking details.

Please allow an extra day or two for peak seasons and holidays.

4. I am having trouble with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email. We can give you the inside info.

If you are shopping from our Philippines store, we use our fulfillment centre’s fleet for NCR deliveries. Therefore, you will receive SMS which includes a live GPS tracking link when it is out for delivery.

For deliveries outside NCR, please refer to our respective delivery partner’s SMS shipping notification when it is out for delivery.

5. I still haven’t received my order, where is it?

Please allow an extra few days for your order to be delivered, as the Covid-19 situation may be causing some delays. Our delivery partners are doing their best to get your order to you. Please keep an eye on your tracking link for the latest updates. If it has been more than a week, please reach out to us via email.

6. How can I change my delivery details?

To avoid delays, ensure that you provide your correct delivery address and contact details. If you provided an incorrect address, email us immediately and we’ll see what we can do to help.

7. Can I have my parcel redirected to a different shipping address?

For your security, we are unable to change the address your order is being sent to. Don't worry — if you are not in when a delivery is attempted, our carrier will get in touch to organise a redelivery.

8. Do I need to pay for duties and taxes?

Our prices are exclusive of any import duties and taxes. Duties and taxes may apply depending on your country’s custom regulations. Should charges apply, you will be notified by the carrier prior to delivery. Any charges on the parcel will be borne by the person receiving the parcel.

9. How do I change the country that I am shopping in?

Look for the store selection option and choose your preferred country. You can also find it at the footer of the website.

10. Tell me more about shipping!

We only offer express shipping because our products are perishable. (And we also want you to enjoy your Baken goodies as soon as possible!)

REFUNDS and EXCHANGES

1. Can I return / exchange these products?

We shall use our best efforts to ensure that orders are correctly fulfilled. Because of the nature of our food products, we are unable to accept any returns or exchanges. However, if you received the wrong product or quantity or have encountered product defects, you may send us an email.

2. What‘s your refund policy?

Refunds are only processed when there are discrepancies in the following circumstances:

1. We have delivered the wrong product to you.
2. There is a defect on our products.

Should there be any of the discrepancies listed above, please notify us via email within 3 days from the date of your order receipt.

We are very sorry you received a damaged item. We take great care in packing our products to avoid any damage while in transit. Kindly write to us and we will do our best to help you.

3. How long does it take to process a refund?

All refunds will be made via the same mode of payment on which the original purchase was made within fourteen (14) working days from the date on which the Return/Refund application is approved by us.

Product

1. How can I find out more information about your products?

You can learn all about them on their individual product pages, from ways to enjoy them to ingredients and nutritional facts. We’ve also listed allergens at the bottom of each product page. If you have any other questions, don’t hesitate to email us.

2. What type of bacon do you use in your products?

We use only premium quality streaky bacon.

3. What does 100% bacon mean?

It means we only use 100% real bacon — there are no substitutes or artificial bacon flavours.

4. Can I use these in other recipes?

Certainly! Our products are good on their own, but they are also versatile! Enjoy getting creative with them, or look for inspiration from our recipes.

5. Are these gluten-free?

Some products may contain gluten, so do check out the product pages for more information.

6. What is the shelf life of your products? How do I store them?

All of our products’ shelf lives and storage tips are stated at the back of the packaging. We highly encourage our customers to follow these recommendations.

Orders

1. How can I update my order after it’s placed?

Please email us as soon as possible if you would like to cancel or change your order. Our fulfilment centers process your orders quickly, but we’ll do our best to accommodate your request.

2. How can I check the status of my order?

You can view order status on your Account page, which will be updated after your order is placed, and once more after your order ships.

For guest checkout, you can only check the status of your order through your email notifications.

If you would like to check the status of your order, we highly recommend creating a Baken account.

3. How can I cancel my order?

Our fulfilment centers process orders swiftly. If you wish to cancel, you may contact us directly on our email with your order number and we can see how we can help you from there.

4. Why can I only purchase limited quantities of Baken products?

Due to the nature of our products (contains pork), we are bound by certain importation and customs regulations per country. As we are committed to bringing you Baken products in the safest way, abiding by these regulations is important to us.

Our team is constantly working on reviewing these regulations so that we can bring Baken products to your countries.

5. Can I make a bulk purchase?

Drop us an email with your request. We will review it and get back to you as soon as possible.

6. Is Baken available in stores, or elsewhere?

Baken is currently only available on www.shopbaken.com. You’ll soon be able to grab our products from official stores and retail locations, follow us on Instagram, Facebook & LinkedIn for updates!

7. I purchased my Baken product from outside of shopbaken.com.

We cannot guarantee the quality & authenticity of products bought outside of shopbaken.com.

Please purchase Baken products only from shopbaken.com. Any announcements on new stores will be updated on our website and social media accounts (@shopbaken).

8. Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid Baken promo codes during your travels through the Internet, please choose the one you want to use more.

9. My order was cancelled!

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. If not, please email us.

Baken reserves the right to limit or prohibit orders that, in our sole judgment, that appear to be placed by dealers, resellers or distributors.

10. Can I send this as a gift?

Certainly, you can indicate a different receiver when you enter your shipping details. Our products are currently packed in our small or large standard mailer boxes. We are currently working on a gifting suite. For our shipping locations, please check our shipping FAQ.

11. I did not receive my email order confirmation.

If you did not receive your email order confirmation, please check your spam/junk mail. If you still did not receive one, please email us.

Billing

1. What payment methods can I use?

We currently accept Visa, Mastercard, Amex, Applepay, Googlepay, Paypal & Opay.

2. When will my credit card be charged?

Your credit card will be charged as soon as your order is fulfilled and processed.

3. What can I do if my payment is declined?

If your payment didn’t go through, please check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

4. When will the funds be credited back to my account after I cancel my order?

If you cancel your order, it may take up to fourteen (14) working days for your bank or card issuer to make your funds available to you again.

5. Can I remove a saved payment method?

You can make this change on your account page. If you need help, you can reach us via email.